These Terms of Service (“Terms”) govern your use of the ProMatch AI Front Desk website and services (the “Services”) provided by ProMatch LLC (“ProMatch,” “we,” “us,” or “our”). By accessing our website or using our Services, you agree to these Terms.
By using our website or Services, you confirm that you are at least 18 years old and that you have the authority to agree to these Terms on behalf of yourself or the business you represent. If you do not agree, do not use the website or Services.
ProMatch AI Front Desk helps businesses manage inbound communications and lead capture using AI-powered tools. Depending on your plan and setup, the Services may include AI receptionist/front desk functionality, after-hours call handling, website chat interactions, lead capture and appointment requests, and automated customer communication workflows.
You agree to use the website and Services only for lawful, authorized business purposes and in a way that does not infringe on the rights of others or interfere with the operation of our systems.
You are responsible for the information you provide to us and for how you choose to use the Services. You agree to provide accurate and up-to-date information when submitting forms, requesting demos, or engaging our Services.
SMS and Text Messaging Terms By opting in to receive SMS text messages from ProMatch LLC, you acknowledge and agree that you may receive promotional, informational, and service-related messages from us. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier plan. You may opt out of receiving SMS messages at any time by replying "STOP" to any message we send. For help or more information, reply "HELP". Please note that wireless carriers are not liable for delayed or undelivered messages.
We work to provide helpful, reliable Services, but we do not guarantee specific outcomes (including lead volume, appointment volume, conversion rates, revenue, or business growth). Results depend on many factors outside our control, including your industry, offer, staffing, follow-up, and customer behavior.
Some parts of the Services may rely on third-party platforms or communication providers (for example, phone carriers, SMS delivery providers, email providers, or other integrated tools). ProMatch is not responsible for outages, delays, delivery failures, or other issues caused by third-party systems that are outside our reasonable control.
The website and Services, including our branding, content, and underlying software (excluding third-party tools and your own content), are owned by ProMatch or its licensors and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from our materials without our written permission.
Some Services may be offered on a paid basis. Pricing, setup requirements, features, and billing terms may vary depending on the client and the selected package.
To the fullest extent permitted by law, the website and Services are provided “as is” and “as available.” We disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or completely secure.
To the fullest extent permitted by law, ProMatch will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the website or Services. To the extent ProMatch is found liable for any claim, our total liability will not exceed the amounts you paid to ProMatch for the Services in the three (3) months immediately preceding the event giving rise to the claim (or, if you did not pay fees, $100).
You agree to indemnify and hold harmless ProMatch LLC, its owners, employees, and service providers from and against claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from (a) your misuse of the website or Services, (b) your violation of these Terms, or (c) your content, instructions, or configurations you request that cause harm to others or violate applicable law.
Your use of the website is also subject to our Privacy Policy. Please review the Privacy Policy to understand how we collect, use, and protect information.
We may update these Terms from time to time. If we make changes, we will post the updated Terms on this page. Your continued use of the website or Services after changes become effective means you accept the updated Terms.
These Terms are governed by the laws of the State of Connecticut, United States, without regard to conflict of law rules.
If you have questions about these Terms, contact us at:
ProMatch LLC
3 Oak Street
Enfield, CT 06082
Phone: 803.477.0983
Email: [email protected]
Effective Date: January 1, 2024
Welcome to ProMatch AI Front Desk, operated by ProMatch LLC. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully.
By accessing this website or utilizing our AI front desk services, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.
ProMatch AI Front Desk provides automated communication and lead capture solutions for businesses. Our services include, but are not limited to, AI-powered phone answering, after-hours call handling, website chat widget interactions, lead capture, appointment request processing, and automated customer communication workflows.
You agree to use our website and services only for lawful purposes and in accordance with these Terms. You shall not use the services to transmit any harmful, illegal, or deceptive content, nor attempt to interfere with the proper functioning of our systems.
You are responsible for ensuring that any information you provide to us, including business details, contact information, and preferences, is accurate and current. You are also responsible for maintaining the confidentiality of any account credentials associated with our services.
By submitting your contact information through our website or services, you expressly consent to receive communications from ProMatch LLC regarding inquiries, scheduling, support, and service follow-up. These communications may be delivered via email, phone calls, or SMS text messages. Standard message and data rates may apply. You may opt out of promotional communications at any time.
While ProMatch AI Front Desk is designed to improve lead capture and communication efficiency, we do not guarantee any specific outcomes, business results, guaranteed uptime, or increased revenue resulting from the use of our services.
Our services may integrate with or rely upon third-party platforms, communication networks, and software providers. ProMatch LLC is not responsible for any service interruptions, outages, data loss, or failures caused by these third-party systems or external network issues.
All content, features, and functionality on this website, including but not limited to text, graphics, logos, and software, are the exclusive property of ProMatch LLC or its licensors and are protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.
Specific pricing, payment schedules, and service scopes are determined on a per-client basis. Paid services are governed by separate written proposals, invoices, service agreements, or written approvals. Continued use of paid services is contingent upon timely payment of all applicable fees.
Our website and services are provided on an 'as is' and 'as available' basis, without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
To the fullest extent permitted by law, ProMatch LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of or inability to use our website or services.
You agree to indemnify, defend, and hold harmless ProMatch LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms or your use of our services.
Your use of our website and services is also subject to our Privacy Policy, which outlines how we collect, use, and protect your information. By using our website, you consent to the practices described in the Privacy Policy.
We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting on this page. Your continued use of the website following the posting of revised Terms constitutes your acceptance of the changes.
These Terms of Service and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of the State of Connecticut, United States, without giving effect to any choice or conflict of law provision.
If you have any questions or concerns regarding these Terms of Service, please contact us at:
ProMatch LLC
3 Oak Street
Enfield, CT 06082
Phone: 803.477.0983
Email: [email protected]
© 2024 ProMatch LLC | ProMatch AI Front Desk | [email protected]
ProMatch LLC | 3 Oak Street, Enfield, CT 06082 | 803.477.0983