Effective Date: April 7, 2026
This Privacy Policy explains how ProMatch LLC ("ProMatch," "we," "us," or "our"), including our ProMatch AI Front Desk service, collects, uses, and protects information when you visit our website at https://gopromatch.com/aifrontdesk, interact with our tools, or communicate with us. Please read this Privacy Policy together with our Terms of Service, which govern your use of our website and services.
ProMatch AI Front Desk is an AI-powered front desk and receptionist service that helps businesses handle inbound communications, after-hours calls, website chats, lead capture, appointment requests, and automated customer communication workflows. This Privacy Policy describes the types of information we may collect from you or that you may provide to us, and how we use, share, and protect that information when you visit our website, use our tools, or communicate with us by phone, SMS, email, or other channels.
We collect information in a few different ways depending on how you interact with us and our services.
Information you provide directly. We may collect personal information that you choose to provide to us, such as:
Information from website forms and tools. When you submit information through our website forms, chat widget, scheduling or calendar booking tools, or other interactive features on our site, we collect the information you enter (for example, your contact details, appointment requests, and messages).
Information from calls, SMS, and email. If you call, text, or email us, we may collect information such as your phone number, email address, call details, message content, and any other information you choose to provide so we can respond and support you. Some calls may be logged or summarized to help us provide and improve our services. Where applicable, calls may be recorded in accordance with applicable law and any required notice or consent requirements.
Technical and usage information. When you visit our website or use our online tools, we may automatically collect certain technical information, such as:
We use the information we collect for business purposes related to operating, improving, and supporting our website and ProMatch AI Front Desk services. This includes using information to:
If you provide your contact information to us, you may receive communications related to your inquiry, interest in our services, or your existing relationship with us. These communications may include phone calls, SMS or text messages, emails, and, where applicable, messages sent through our website chat or other communication tools.
These communications may cover topics such as scheduling or confirming demos and appointments, answering questions, following up on service requests, providing support, and sharing information about features or updates that may be relevant to you. Where SMS or text messaging is used, message and data rates from your mobile carrier may apply. The frequency of messages may vary based on your interactions with us.
Where applicable, you can opt out of marketing-related SMS messages by replying "STOP" to a message you receive from us. Even if you opt out of certain marketing or promotional messages, we may still send you important service or transactional communications, such as appointment confirmations, essential updates about your account or services, or responses to your direct requests.
We do not sell your personal information. We may share information in the following limited ways to operate and support our business and services:
With service providers and vendors that help us operate our website and ProMatch AI Front Desk services, such as hosting providers, software platforms, communication providers, scheduling and calendar tools, customer support tools, analytics providers, and similar third parties.
Mobile information and opt-in data will not be shared with third parties/affiliates for marketing or promotional purposes.
SMS Messaging Program By opting in to our SMS program, you agree to receive informational, service, and promotional text messages from ProMatch LLC regarding our AI Front Desk services, appointment updates, and special offers. Users can opt-in to this program by providing their phone number and checking the SMS consent box on any of our website contact forms, or by providing explicit verbal consent to our representatives over the phone. Message frequency varies based on your interactions with us and your appointment schedule. Standard message and data rates may apply. You may opt-out of our SMS program at any time by replying STOP to any message, or reply HELP for further assistance.
With professional advisors, such as lawyers, accountants, and auditors, when reasonably necessary for the purposes of their services.
When required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of our users or others.
In connection with a business transaction, such as a merger, acquisition, or sale of all or part of our business, subject to appropriate confidentiality protections where required.
We expect our service providers and vendors to use personal information only as needed to perform services for us or on our behalf and to protect that information as appropriate for the nature of the data and the services they provide.
Our website may use cookies and similar tracking technologies, such as pixels, tags, and scripts. These technologies help us understand how visitors use our site, improve site performance, remember your preferences, and support analytics and, where appropriate, marketing efforts.
You can typically adjust your browser settings to refuse or limit cookies, or to alert you when cookies are being set. If you disable or refuse cookies, some parts of our website may not function properly or as intended. Your choices regarding cookies may also depend on any additional controls offered by your browser or device.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide and support our services, communicate with you, comply with our legal and contractual obligations, resolve disputes, and enforce our agreements. The specific retention period for different types of information may vary based on the nature of the information, our relationship with you, and our legal, regulatory, or operational requirements.
We use reasonable administrative, technical, and physical safeguards designed to help protect personal information from unauthorized access, use, or disclosure. These measures are based on the sensitivity of the information and the nature of our operations.
However, no method of transmitting information over the internet or storing information is completely secure. We cannot guarantee absolute security of any information you transmit to us or that we maintain. You are encouraged to use caution when sharing information online and to contact us if you have any concerns about the security of your information with ProMatch.
Depending on your relationship with us and applicable law, you may have certain choices regarding your personal information. You may contact us using the details in the "Contact Information" section below to:
You may also opt out of receiving certain marketing or promotional emails by following the unsubscribe instructions in those messages. Even if you opt out of marketing communications, we may still send you important service-related or transactional messages where permitted by law, such as appointment confirmations, essential updates, and responses to your direct requests.
Our website may contain links to third-party websites or may integrate third-party tools or services, such as scheduling platforms, analytics tools, communication tools, or other software that helps deliver our services. These third parties may collect information about you independently from us and may have their own privacy policies and practices.
ProMatch is not responsible for the privacy practices, content, or security of third-party websites, tools, or services. We encourage you to review the privacy policies of any third-party sites or services you use or access through our website or in connection with our services.
Our website and services are intended for use by businesses and adults and are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information as soon as practicable.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will post the updated Privacy Policy on this page and revise the effective date at the top. Your continued use of our website or services after we post any changes means that you accept the updated Privacy Policy, so we encourage you to review this page periodically.
If you have any questions about this Privacy Policy or our privacy practices, or if you would like to make a request related to your personal information, please contact us at:
ProMatch LLC
3 Oak Street
Enfield, CT 06082
Phone: 803.477.0983
Email: [email protected]